feat(awooop): show callback trace recovery

apps/api/src/api/v1/platform/operator_runs.py

@@ -129,6 +129,10 @@ class CallbackReplyAuditSummary(BaseModel):
     outbound_reply_markup_missing_trace_ref_latest_sent_at: datetime | None = None
     outbound_reply_markup_trace_ref_gap_status: str = "clean"
     outbound_reply_markup_trace_ref_gap_next_action: str = "none"
+    outbound_reply_markup_trace_ref_after_gap_total: int = 0
+    outbound_reply_markup_trace_ref_after_gap_first_sent_at: datetime | None = None
+    outbound_reply_markup_trace_ref_after_gap_latest_sent_at: datetime | None = None
+    outbound_reply_markup_trace_ref_gap_recovery_status: str = "not_needed"
     outbound_reply_markup_missing_incident_ref_top_prefixes: list[
         OutboundReplyMarkupGapPrefix
     ] = Field(default_factory=list)

apps/api/src/services/platform_operator_service.py

@@ -499,6 +499,14 @@ async def _fetch_callback_reply_audit_summary(
                 FROM awooop_outbound_message m
                 WHERE m.project_id = :project_id
                   AND m.channel_type = 'telegram'
+            ),
+            trace_gap_cutoff AS (
+                SELECT
+                    MAX(COALESCE(sent_at, queued_at))
+                        AS latest_missing_trace_ref_at
+                FROM outbound
+                WHERE source_envelope #>> '{reply_markup,present}' = 'true'
+                  AND NOT has_trace_ref
             )
             SELECT
                 COUNT(*) AS outbound_total,
@@ -568,6 +576,30 @@ async def _fetch_callback_reply_audit_summary(
                     WHERE source_envelope #>> '{reply_markup,present}' = 'true'
                       AND NOT has_trace_ref
                 ) AS outbound_reply_markup_missing_trace_ref_latest_sent_at,
+                COUNT(*) FILTER (
+                    WHERE source_envelope #>> '{reply_markup,present}' = 'true'
+                      AND has_trace_ref
+                      AND trace_gap_cutoff.latest_missing_trace_ref_at
+                        IS NOT NULL
+                      AND COALESCE(sent_at, queued_at)
+                        > trace_gap_cutoff.latest_missing_trace_ref_at
+                ) AS outbound_reply_markup_trace_ref_after_gap_total,
+                MIN(COALESCE(sent_at, queued_at)) FILTER (
+                    WHERE source_envelope #>> '{reply_markup,present}' = 'true'
+                      AND has_trace_ref
+                      AND trace_gap_cutoff.latest_missing_trace_ref_at
+                        IS NOT NULL
+                      AND COALESCE(sent_at, queued_at)
+                        > trace_gap_cutoff.latest_missing_trace_ref_at
+                ) AS outbound_reply_markup_trace_ref_after_gap_first_sent_at,
+                MAX(COALESCE(sent_at, queued_at)) FILTER (
+                    WHERE source_envelope #>> '{reply_markup,present}' = 'true'
+                      AND has_trace_ref
+                      AND trace_gap_cutoff.latest_missing_trace_ref_at
+                        IS NOT NULL
+                      AND COALESCE(sent_at, queued_at)
+                        > trace_gap_cutoff.latest_missing_trace_ref_at
+                ) AS outbound_reply_markup_trace_ref_after_gap_latest_sent_at,
                 COALESCE((
                     SELECT jsonb_agg(
                         jsonb_build_object(
@@ -711,6 +743,7 @@ async def _fetch_callback_reply_audit_summary(
                     WHERE source_envelope ? 'callback_reply'
                 ) AS latest_callback_at
             FROM outbound
+            CROSS JOIN trace_gap_cutoff
         """),
         {"project_id": project_id},
     )
@@ -752,6 +785,13 @@ def _callback_reply_audit_summary_from_row(
         recent_1h=missing_trace_recent_1h,
         recent_24h=missing_trace_recent_24h,
     )
+    trace_ref_after_gap_total = _safe_int(
+        row.get("outbound_reply_markup_trace_ref_after_gap_total")
+    )
+    trace_gap_recovery_status = _trace_ref_gap_recovery_status(
+        missing_total=missing_trace_total,
+        after_gap_total=trace_ref_after_gap_total,
+    )
 
     if callback_total <= 0:
         snapshot_status = "no_callback"
@@ -811,6 +851,18 @@ def _callback_reply_audit_summary_from_row(
         ),
         "outbound_reply_markup_trace_ref_gap_status": trace_gap_status,
         "outbound_reply_markup_trace_ref_gap_next_action": trace_gap_next_action,
+        "outbound_reply_markup_trace_ref_after_gap_total": (
+            trace_ref_after_gap_total
+        ),
+        "outbound_reply_markup_trace_ref_after_gap_first_sent_at": row.get(
+            "outbound_reply_markup_trace_ref_after_gap_first_sent_at"
+        ),
+        "outbound_reply_markup_trace_ref_after_gap_latest_sent_at": row.get(
+            "outbound_reply_markup_trace_ref_after_gap_latest_sent_at"
+        ),
+        "outbound_reply_markup_trace_ref_gap_recovery_status": (
+            trace_gap_recovery_status
+        ),
         "outbound_reply_markup_missing_incident_ref_top_prefixes": (
             top_missing_prefixes
         ),
@@ -852,6 +904,19 @@ def _trace_ref_gap_decision(
     return "legacy_backlog", "backfill_or_archive_legacy_callbacks"
 
 
+def _trace_ref_gap_recovery_status(
+    *,
+    missing_total: int,
+    after_gap_total: int,
+) -> str:
+    """Describe whether traced reply_markup messages resumed after the last gap."""
+    if missing_total <= 0:
+        return "not_needed"
+    if after_gap_total > 0:
+        return "recovered_after_gap"
+    return "no_recovery_signal"
+
+
 def _reply_markup_gap_prefixes_from_value(value: Any) -> list[dict[str, Any]]:
     if not isinstance(value, list):
         return []

apps/api/tests/test_awooop_operator_timeline_labels.py

@@ -683,6 +683,16 @@ def test_list_callback_replies_response_preserves_callback_evidence() -> None:
             ),
             "outbound_reply_markup_trace_ref_gap_status": "recent_backlog",
             "outbound_reply_markup_trace_ref_gap_next_action": "watch_24h_decay",
+            "outbound_reply_markup_trace_ref_after_gap_total": 3,
+            "outbound_reply_markup_trace_ref_after_gap_first_sent_at": (
+                datetime(2026, 5, 18, 8, 20, 0)
+            ),
+            "outbound_reply_markup_trace_ref_after_gap_latest_sent_at": (
+                datetime(2026, 5, 18, 9, 0, 0)
+            ),
+            "outbound_reply_markup_trace_ref_gap_recovery_status": (
+                "recovered_after_gap"
+            ),
             "outbound_reply_markup_missing_incident_ref_top_prefixes": [
                 {
                     "prefix": "silence",
@@ -763,6 +773,16 @@ def test_list_callback_replies_response_preserves_callback_evidence() -> None:
     assert dumped["summary"]["outbound_reply_markup_trace_ref_gap_next_action"] == (
         "watch_24h_decay"
     )
+    assert dumped["summary"]["outbound_reply_markup_trace_ref_after_gap_total"] == 3
+    assert dumped["summary"][
+        "outbound_reply_markup_trace_ref_after_gap_first_sent_at"
+    ] == "2026-05-18T08:20:00"
+    assert dumped["summary"][
+        "outbound_reply_markup_trace_ref_after_gap_latest_sent_at"
+    ] == "2026-05-18T09:00:00"
+    assert dumped["summary"][
+        "outbound_reply_markup_trace_ref_gap_recovery_status"
+    ] == "recovered_after_gap"
     assert dumped["summary"][
         "outbound_reply_markup_missing_incident_ref_top_prefixes"
     ][0] == {
@@ -815,6 +835,9 @@ def test_callback_reply_audit_summary_marks_missing_snapshots() -> None:
             "outbound_reply_markup_missing_trace_ref_latest_sent_at": (
                 datetime(2026, 5, 25, 8, 42, 22)
             ),
+            "outbound_reply_markup_trace_ref_after_gap_total": 0,
+            "outbound_reply_markup_trace_ref_after_gap_first_sent_at": None,
+            "outbound_reply_markup_trace_ref_after_gap_latest_sent_at": None,
             "outbound_reply_markup_missing_incident_ref_top_prefixes": [
                 {
                     "prefix": "silence",
@@ -868,6 +891,10 @@ def test_callback_reply_audit_summary_marks_missing_snapshots() -> None:
     assert summary["outbound_reply_markup_trace_ref_gap_next_action"] == (
         "inspect_recent_outbound_source_refs"
     )
+    assert summary["outbound_reply_markup_trace_ref_after_gap_total"] == 0
+    assert summary["outbound_reply_markup_trace_ref_gap_recovery_status"] == (
+        "no_recovery_signal"
+    )
     assert summary[
         "outbound_reply_markup_missing_incident_ref_recent_24h_total"
     ] == 3
@@ -907,6 +934,13 @@ def test_callback_reply_audit_summary_marks_mixed_legacy_snapshots_partial() ->
             "outbound_reply_markup_missing_trace_ref_latest_sent_at": (
                 datetime(2026, 5, 25, 12, 13, 1)
             ),
+            "outbound_reply_markup_trace_ref_after_gap_total": 8,
+            "outbound_reply_markup_trace_ref_after_gap_first_sent_at": (
+                datetime(2026, 5, 25, 12, 20, 0)
+            ),
+            "outbound_reply_markup_trace_ref_after_gap_latest_sent_at": (
+                datetime(2026, 5, 25, 13, 26, 8)
+            ),
             "outbound_reply_markup_missing_incident_ref_top_prefixes": [
                 {
                     "prefix": "silence",
@@ -965,6 +999,13 @@ def test_callback_reply_audit_summary_marks_mixed_legacy_snapshots_partial() ->
     assert summary["outbound_reply_markup_trace_ref_gap_next_action"] == (
         "watch_24h_decay"
     )
+    assert summary["outbound_reply_markup_trace_ref_after_gap_total"] == 8
+    assert summary["outbound_reply_markup_trace_ref_after_gap_first_sent_at"] == (
+        datetime(2026, 5, 25, 12, 20, 0)
+    )
+    assert summary["outbound_reply_markup_trace_ref_gap_recovery_status"] == (
+        "recovered_after_gap"
+    )
     assert summary["outbound_reply_markup_missing_trace_ref_top_prefixes"][0][
         "recent_24h_total"
     ] == 23

apps/web/messages/en.json

@@ -3062,6 +3062,7 @@
           "outboundReplyMarkupDetail": "reply_markup {replyMarkup}; missing trace refs {missingTraceRefs}; missing incident refs {missingIncidentRefs}",
           "outboundReplyMarkupTraceFreshness": "Missing trace activity: 1h {recent1h} / 24h {recent24h} / latest {latest}",
           "outboundReplyMarkupTraceDecision": "Trace gap decision: {status}; next: {action}",
+          "outboundReplyMarkupTraceRecovery": "Trace gap recovery: {status}; traced after gap {count}; first {first}; latest {latest}",
           "outboundReplyMarkupIncidentFreshness": "Missing incident activity: 1h {recent1h} / 24h {recent24h} / latest {latest}",
           "outboundReplyMarkupTopPrefixes": "Missing incident top prefixes: {prefixes}",
           "outboundReplyMarkupTraceTopPrefixes": "Missing trace top prefixes: {prefixes}",
@@ -3095,6 +3096,12 @@
             "backfill_or_archive_legacy_callbacks": "Backfill or archive legacy callback gaps",
             "observed": "Wait for the next outbound evidence"
           },
+          "traceGapRecoveryStatuses": {
+            "not_needed": "Not needed",
+            "recovered_after_gap": "Recovered",
+            "no_recovery_signal": "No recovery signal yet",
+            "observed": "Recorded"
+          },
           "nextActions": {
             "none": "No follow-up needed",
             "press_telegram_detail_or_history": "Press Telegram Detail / History once to create callback evidence",

apps/web/messages/zh-TW.json

@@ -3063,6 +3063,7 @@
           "outboundReplyMarkupDetail": "reply_markup {replyMarkup}；缺 trace refs {missingTraceRefs}；缺 incident refs {missingIncidentRefs}",
           "outboundReplyMarkupTraceFreshness": "缺 trace 活躍度：1h {recent1h} / 24h {recent24h} / 最新 {latest}",
           "outboundReplyMarkupTraceDecision": "缺 trace 判讀：{status}；下一步：{action}",
+          "outboundReplyMarkupTraceRecovery": "缺 trace 復原訊號：{status}；gap 後 traced {count}；首筆 {first}；最新 {latest}",
           "outboundReplyMarkupIncidentFreshness": "缺 incident 活躍度：1h {recent1h} / 24h {recent24h} / 最新 {latest}",
           "outboundReplyMarkupTopPrefixes": "缺 incident top prefixes：{prefixes}",
           "outboundReplyMarkupTraceTopPrefixes": "缺 trace top prefixes：{prefixes}",
@@ -3096,6 +3097,12 @@
             "backfill_or_archive_legacy_callbacks": "歸檔或回補舊 callback 缺口",
             "observed": "等待下一次 outbound evidence"
           },
+          "traceGapRecoveryStatuses": {
+            "not_needed": "不需要",
+            "recovered_after_gap": "已復原",
+            "no_recovery_signal": "尚無復原訊號",
+            "observed": "已記錄"
+          },
           "nextActions": {
             "none": "不需補動作",
             "press_telegram_detail_or_history": "按一次 Telegram 詳情 / 歷史產生 callback evidence",

apps/web/src/app/[locale]/awooop/runs/page.tsx

@@ -162,6 +162,10 @@ interface CallbackReplyAuditSummary {
   outbound_reply_markup_missing_trace_ref_latest_sent_at?: string | null;
   outbound_reply_markup_trace_ref_gap_status?: string | null;
   outbound_reply_markup_trace_ref_gap_next_action?: string | null;
+  outbound_reply_markup_trace_ref_after_gap_total?: number;
+  outbound_reply_markup_trace_ref_after_gap_first_sent_at?: string | null;
+  outbound_reply_markup_trace_ref_after_gap_latest_sent_at?: string | null;
+  outbound_reply_markup_trace_ref_gap_recovery_status?: string | null;
   outbound_reply_markup_missing_incident_ref_top_prefixes?: Array<{
     prefix?: string | null;
     total?: number | null;
@@ -2545,6 +2549,19 @@ function CallbackReplyAuditSummaryPanel({
     traceGapNextActionRaw === "watch_24h_decay" ||
     traceGapNextActionRaw === "backfill_or_archive_legacy_callbacks"
   ) ? traceGapNextActionRaw : "observed";
+  const traceGapRecoveryStatusRaw =
+    summary.outbound_reply_markup_trace_ref_gap_recovery_status ?? "observed";
+  const traceGapRecoveryStatusKey = (
+    traceGapRecoveryStatusRaw === "not_needed" ||
+    traceGapRecoveryStatusRaw === "recovered_after_gap" ||
+    traceGapRecoveryStatusRaw === "no_recovery_signal"
+  ) ? traceGapRecoveryStatusRaw : "observed";
+  const traceRefAfterGapFirst = formatShortDateTime(
+    summary.outbound_reply_markup_trace_ref_after_gap_first_sent_at
+  );
+  const traceRefAfterGapLatest = formatShortDateTime(
+    summary.outbound_reply_markup_trace_ref_after_gap_latest_sent_at
+  );
   const snapshotClass = {
     captured: "border-[#9bc7a4] bg-[#f0faf2] text-[#17602a]",
     partial: "border-[#d9b36f] bg-[#fff7e8] text-[#8a5a08]",
@@ -2597,6 +2614,16 @@ function CallbackReplyAuditSummaryPanel({
             action: t(`traceGapNextActions.${traceGapNextActionKey}` as never),
           })}
         </p>
+        <p className="mt-1 text-xs font-semibold leading-5 text-[#17602a]">
+          {t("outboundReplyMarkupTraceRecovery", {
+            status: t(
+              `traceGapRecoveryStatuses.${traceGapRecoveryStatusKey}` as never
+            ),
+            count: summary.outbound_reply_markup_trace_ref_after_gap_total ?? 0,
+            first: traceRefAfterGapFirst,
+            latest: traceRefAfterGapLatest,
+          })}
+        </p>
         <p className="mt-1 text-xs leading-5 text-[#5f5b52]">
           {t("outboundReplyMarkupIncidentFreshness", {
             recent1h: