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+## 2026-05-25｜T164 Callback owner-review gap 轉為可追蹤 Work Item
+
+**背景**：
+
+- T163 已讓 `/api/v1/platform/runs/callback-replies` 與 `/awooop/runs` 顯示每筆 Telegram detail/history callback 的 KM Owner Review 摘要。
+- 但 `status=no_related_owner_review` 仍只是頁面提示，operator 不能從 Work Items 看到「這筆 callback 尚未連到 KM owner-review completion item」的待辦缺口。
+- 本階段目標是把這種缺口轉為 read-only generated Work Item：不寫 KM、不寫 governance audit、不改 incident/run 狀態，只讓流程位置可追蹤。
+
+**完成變更**：
+
+- `km_stale_completion_summary.work_item` 新增 `km_stale_callback_owner_review_work_item_v1`：
+  - 只在 `no_related_owner_review` 且有 incident_id 時生成。
+  - `target_href` 指回 Runs callback evidence。
+  - `work_item_href` 指向 Work Items 聚焦該 generated work item。
+  - guardrail 明確保留 `writes_on_read=false`、`batch_writes_allowed=false`、`manual_review_required=true`。
+- `/zh-TW/awooop/work-items` 新增 `T164 Callback 未匹配 KM Owner Review 工作項`：
+  - 從 production callback evidence API 讀取，不新增 DB row。
+  - 顯示 open gap count、latest incident/action、completion queue counts、next step。
+  - 點擊工作項會回到 Runs callback evidence，讓 operator 看得到原始 callback 與 KM owner-review 狀態。
+- `/zh-TW/awooop/runs` 的 KM Owner Review 區塊新增「開啟工作項」：
+  - 從 Runs 反向導到 Work Items 聚焦 generated work item。
+  - 避免 operator 只停在 detail/history reply，不知道後續該在哪裡追。
+
+**本地驗證**：
+
+```text
+python3 -m py_compile apps/api/src/services/platform_operator_service.py apps/api/tests/test_awooop_operator_timeline_labels.py
+/Users/ogt/.pyenv/versions/3.11.7/bin/ruff check --select F,E9 apps/api/src/services/platform_operator_service.py apps/api/tests/test_awooop_operator_timeline_labels.py
+DATABASE_URL='postgresql+asyncpg://test:test@localhost:5432/test?ssl=disable' /Users/ogt/.pyenv/versions/3.11.7/bin/pytest apps/api/tests/test_awooop_operator_timeline_labels.py apps/api/tests/test_ai_governance_endpoints.py -q
+  -> 105 passed
+pnpm --filter @awoooi/web exec tsc --noEmit --incremental false
+pnpm --dir apps/web exec next lint --file 'src/app/[locale]/awooop/work-items/page.tsx' --file 'src/app/[locale]/awooop/runs/page.tsx'
+  -> exit 0, only pre-existing i18n literal warnings in runs page
+python3 -m json.tool apps/web/messages/zh-TW.json
+python3 -m json.tool apps/web/messages/en.json
+git diff --check
+```
+
+**production deploy / smoke**：
+
+```text
+Code commits:
+15666092 feat(governance): surface callback owner review work items
+73aad413 fix(governance): link callback work item back to queue
+
+Deploy markers:
+390b13e8 chore(cd): deploy 1566609 [skip ci]
+ea75ea46 chore(cd): deploy 73aad41 [skip ci]
+
+Gitea Actions:
+3027 / run_number 2082 Code Review -> success
+3026 / run_number 2081 CD -> success
+  3999 tests -> success
+  4000 build-and-deploy -> success
+  4001 post-deploy-checks -> success
+3031 / run_number 2084 Code Review -> success
+3030 / run_number 2083 CD -> success
+  4005 tests -> success
+  4006 build-and-deploy -> success
+  4007 post-deploy-checks -> success
+
+Production API:
+GET https://awoooi.wooo.work/api/v1/platform/runs/callback-replies?project_id=awoooi&incident_id=INC-20260524-16109D&per_page=2
+  -> total=2, items=2
+  -> km_stale_completion_summary.status=no_related_owner_review
+  -> work_item.status=open
+  -> target_href=/awooop/runs?project_id=awoooi&incident_id=INC-20260524-16109D&callback_reply_status=sent
+  -> work_item_href=/awooop/work-items?project_id=awoooi&work_item_id=km-callback-owner-review%3Aawoooi%3AINC-20260524-16109D&incident_id=INC-20260524-16109D
+  -> writes_on_read=false, batch_writes_allowed=false
+
+Production frontend:
+https://awoooi.wooo.work/zh-TW/awooop/work-items?project_id=awoooi&work_item_id=km-callback-owner-review%3Aawoooi%3AINC-20260524-16109D&incident_id=INC-20260524-16109D
+  -> Callback 未匹配 KM Owner Review 工作項 visible
+  -> Callback owner-review 缺口 visible
+  -> Completion queue visible
+  -> Runs evidence link visible
+  -> screenshot: /tmp/t164-work-items-callback-owner-review-production-final.png
+
+https://awoooi.wooo.work/zh-TW/awooop/runs?project_id=awoooi&incident_id=INC-20260524-16109D&callback_reply_status=sent
+  -> TG Callback Evidence visible
+  -> KM Owner Review visible
+  -> no_related owner-review state visible
+  -> 開啟工作項 links to /zh-TW/awooop/work-items?project_id=awoooi&work_item_id=km-callback-owner-review%3Aawoooi%3AINC-20260524-16109D&incident_id=INC-20260524-16109D
+  -> screenshot: /tmp/t164-runs-callback-owner-review-link-production-final.png
+```
+
+**目前整體進度**：
+
+- AwoooP 告警可觀測鏈：約 98%。
+- 低風險自動修復閉環：約 95%。
+- 前端 AI 自動化管理介面同步：約 94%。
+- CI/CD 通知與部署證據鏈：約 99%。
+- 治理告警可讀性 / 可處置性：約 92%。
+- KM owner-review / completion 可治理鏈：約 78%。
+- 完整 AI 自動化管理產品化：約 90.8%。
+
 ## 2026-05-25｜T163 KM completion state in Telegram callback evidence
 
 **背景**：