feat(awooop): surface callback replies on run list

apps/api/tests/test_awooop_operator_timeline_labels.py

@@ -12,6 +12,7 @@ from src.services.platform_operator_service import (
     _remediation_summary_matches_incident_id,
     _remediation_summary_matches_status,
     _remediation_timeline_summary,
+    _run_callback_reply_summary,
     _run_remediation_list_summary,
     _timeline_sort_key,
 )
@@ -129,6 +130,11 @@ def test_collect_run_incident_ids_reads_source_refs_and_legacy_text() -> None:
     ]
     outbound_messages = [
         SimpleNamespace(
+            source_envelope={
+                "source_refs": {
+                    "incident_ids": ["INC-20260518-CB0001"],
+                },
+            },
             content_preview="詳情：INC-20260513-79ED5E",
             send_error=None,
         )
@@ -140,7 +146,84 @@ def test_collect_run_incident_ids_reads_source_refs_and_legacy_text() -> None:
         outbound_messages=outbound_messages,
     )
 
-    assert incident_ids == ["INC-20260514-F85F21", "INC-20260513-79ED5E"]
+    assert incident_ids == [
+        "INC-20260514-F85F21",
+        "INC-20260518-CB0001",
+        "INC-20260513-79ED5E",
+    ]
+
+
+def test_run_callback_reply_summary_marks_latest_fallback() -> None:
+    summary = _run_callback_reply_summary([
+        SimpleNamespace(
+            source_envelope={
+                "callback_reply": {
+                    "status": "callback_reply_sent",
+                    "action": "detail",
+                    "incident_id": "INC-20260513-79ED5E",
+                }
+            },
+            sent_at=datetime(2026, 5, 18, 6, 1, 0),
+            queued_at=datetime(2026, 5, 18, 6, 1, 0),
+            provider_message_id="100",
+        ),
+        SimpleNamespace(
+            source_envelope={
+                "callback_reply": {
+                    "status": "callback_reply_fallback_sent",
+                    "action": "history",
+                    "incident_id": "INC-20260513-79ED5E",
+                }
+            },
+            sent_at=datetime(2026, 5, 18, 6, 2, 0),
+            queued_at=datetime(2026, 5, 18, 6, 2, 0),
+            provider_message_id="101",
+        ),
+    ])
+
+    assert summary["status"] == "fallback_sent"
+    assert summary["total"] == 2
+    assert summary["sent"] == 1
+    assert summary["fallback_sent"] == 1
+    assert summary["latest_action"] == "history"
+    assert summary["latest_incident_id"] == "INC-20260513-79ED5E"
+    assert summary["latest_provider_message_id"] == "101"
+    assert summary["needs_human"] is False
+
+
+def test_run_callback_reply_summary_marks_failed_as_human_attention() -> None:
+    summary = _run_callback_reply_summary([
+        SimpleNamespace(
+            source_envelope={
+                "callback_reply": {
+                    "status": "callback_reply_failed",
+                    "action": "detail",
+                    "incident_id": "INC-20260513-79ED5E",
+                }
+            },
+            sent_at=None,
+            queued_at=datetime(2026, 5, 18, 6, 3, 0),
+            provider_message_id="telegram_callback_reply:failed",
+        )
+    ])
+
+    assert summary["status"] == "failed"
+    assert summary["failed"] == 1
+    assert summary["needs_human"] is True
+
+
+def test_run_callback_reply_summary_marks_no_callback() -> None:
+    summary = _run_callback_reply_summary([
+        SimpleNamespace(
+            source_envelope={},
+            sent_at=datetime(2026, 5, 18, 6, 1, 0),
+            queued_at=datetime(2026, 5, 18, 6, 1, 0),
+            provider_message_id="100",
+        )
+    ])
+
+    assert summary["status"] == "no_callback"
+    assert summary["total"] == 0
 
 
 def test_remediation_timeline_summary_surfaces_route_and_write_flags() -> None: